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Reporting a Bug

N/A

Uninstall Guide

N/Anot applicable

Troubleshooting

Error Message Guide

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Server Unable to Find the SmartNIC

• Ensure that the SmartNIC is placed correctly
• Make sure the SmartNIC slot and the SmartNIC are compatible
• Install the SmartNIC in a different PCI Express slot
• Use the drivers that came with the SmartNIC or download the latest
• Make sure your motherboard has the latest BIOS
• Try to reboot the server

The SmartNIC no Longer Works

• Reseat the SmartNIC in its slot or a different slot, if necessary
• Try using another cable
• Reinstall the drivers for the network driver files may be damaged or deleted
• Reboot the server

SmartNIC Stopped Working After Installing Another

• Try removing and re-installing all SmartNICs
• Check that cables are connected properly
• Make sure your motherboard has the latest BIOS

Link Indicator Light is Off

• Try another port on the switch
• Make sure the cable is securely attached
• Check you are using the proper cables that do not exceed the recommended lengths
• Verify that your switch and SmartNIC port are compatible

Link Light is On but No Communication is Established

• Check that the latest driver is loaded
• Check that both the SmartNIC and its link are set to the same speed and duplex settings

Maintenance

Blue Print Package Maintenance

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